99 ways to Improve Your Communication ONLINE
While searching through articles on twitter this morning I came across a post by @sueyoungmedia. She tweeted about one of her blog posts: “99 Ways To Improve Your Communication”. (I highly recommend checking out her original post). Many of her suggestions got me thinking about how communication online is so crucially important– so here are some of her suggestions (with my comments in italics) and how you can apply them to your online communication.
3. Choose your words carefully. Be thoughtful when writing or choosing the content for your website. Understand that every word matters– it determines the impression you make on your audience and your search engine ranking.
4. Speak and write with clarity. Remember, not everyone is an expert in your field. Consider your audience and cater your tone and word choice to them.
5. Read whenever possible; it expands your vocabulary. Be involved in Social Media- read blogs and articles and the opinions of your peers and colleagues. You’d be surprised how much there is to learn and consider.
10. Prepare an outline when writing a speech, long blog post or article. Don’t talk just to hear yourself (or in the case of the web–see yourself). Have a plan and a message and craft that message through careful research, organization, and attention to detail. Make what you write worth reading.
11. Focus conversations on other people, not yourself. Your website isn’t about YOU, it’s about THEM–your audience and customers. Be sure to put the customer benefits before the features and accomplishments of your business or organization.
13. Use dark backgrounds and light colored fonts for PowerPoint slides. Color, design and presentation are important no matter what medium you choose to express your message– think about what your choices say about your business or organization and how these choices affect your audience.
17. Write to express, not to impress. When sharing your knowledge or expertise in your website’s content or through social media (twitter, facebook, blogging), do not write to show THAT you know– write to share WHAT you know.
27. Improve your communication skills by observing positive role models you admire and respect. Follow or Friend great users on twitter, facebook, or digg. Subscribe to blogs by people you are impressed with and you provide you with high quality information. Be inspired by the people you connect with online and work hard to provide them with just as much hight quality information and inspiration.
29. Speak from the heart. Enthusiasm is contagious. Show your audience that you love what you do.
33. Walk the walk and talk the talk. Be congruent. Building your brand and identity online is great, but you must have actions to back this up. If you constantly post great information about your field, you better be applying it your own business or organization as well. Don’t just KNOW– DO.
35. Identify where you ideal clients hang out and go there (this is true for places and Social Media). Don’t dive into online branding blindly– consider your audience: who are they? what are they interested in? what websites do they frequent? Then work to post content on social media sites that will draw your audience in and to your website. On your site– optimize for the keywords your target audience is most likley to search for. Make conscious choices in content, tone and design– be sure that your site is “user friendly” for your target audience.
37. Write your blogs consistently so people can gain insight into your expertise, experiences and personality.
39. Understand the importance of self-promotion and personal branding. We can help you develop a consistent message with your website and across several social media profiles.
49. Avoid excessive and distracting clothing patterns, jewelry, make-up and accessories- especially when you are the speaker… A website that is all bells and whistles but has no concrete content is ultimately useless. It’s better to present a great message in a simple, streamline way than to actually be offering your audience nothing by a pretty presentation.
54. Stay on message. Know what you want to say and don’t let other things distract you from that message.
55. Dress like the person you aspire to be. Have a unique, well designed website. This will speak volumes about who you are and what you stand for. You can’t find this from a template– visit www.computerimagesweb.com to see how unique sites for unique YOU can make all the difference.
58. Have a good handshake. Any presence you have on the internet has the potential to be a “first impression” for one of your audience members. Be sure that each page of your website and each post your social media sites makes a great first impression. Your entire online presence should be a strong handshake.
67. Write Tweets of less than 125 characters; leaving space for people to Retweet and spread your message.
68. Connect with people’s emotions by using real-life examples and sharing stories. Testimonials can be a great addition to your website– it’s statistically proven that people are more likely to use a product recommended by their peers than by advertisers– use this to your advantage.
72. Understand the importance of making small talk. Be REAL. People respond to things they can relate to. Make your audience feel like they have a close relationship with you and your business by using social media sites in conjunction with your website. Conversational posts can be a great way to establish yourself as down-to-earth and accessible to your audience (and as long as your posts are strong you’re also making a great impression).
86. Have a mission or value statement that has repeatability so others can communicate it for you. Use this mission or value statement to keep your internet marketing on course. Know what message and image you want to project and make decisions that help you achieve that. If all aspects of your online presence exemplify your mission or value statement, your audience (whether encountering you for the first time or 50th) will know exactly what you and your business or organization stands for.
A huge thank you to Susan Young for her blog post. Check her out at @sueyoungmedia on Twitter or visit her website: http://getinfrontcommunications.com

